Pet Supplies Plus in Fitchburg, WI Open now

Reviews about Pet Supplies Plus

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  May 18, 2019, by Rita
  I hate to give a bad review but I just did not have a good first experience. I was really excited for the opening and was hoping to be a regular customer since they offered a membership card but as soon as we walked in, the employees looked mad and were not helpful. It wasn't until we were walking to check out did they ask if we needed help. The girl checking us out was quiet and again, looked pissed about something. I asked her about the membership and she gave me all short and quick answers. So we opt out for the card. Honestly this place has a lot of great potential. It's clean, looks great, nice location, lots of selections and has a grooming station for dogs. But I think I’ll stick to Mounds. Update (01/2018): We came back to give it another try after seeing all these great customer service reviews. Needless to say, it sucked. Again. The same rude girl we encounter the first time is still working there sulking all around the store eyeballing us the whole time. The store itself is OK. Sucks that they can’t get the customer service up to par.